Warranty Claims

Workmanship Warranty

A workmanship warranty covers all installation related areas of the system or in other words, everything but the actual heater/condenser itself (eg: Ductwork, ventilation…).  A workmanship warranty lasts for up to five years with any of your heating/cooling systems (excluding heater/condenser) from the licensed plumber that installed it. All licensed installers must follow with the certificate of compliance which subjects them to following Australian standards of producing quality and responsible service.

Product Warranty

Product warranty refers to the warranty for the actual air conditioning unit. They vary in duration as each manufacturer has its own set warranty period plus the extended warranty that only Coldflow offers.

As the largest dealer of air conditioners in Melbourne, we are able to negotiate with the manufacturer’s warranty service to provide you with the best after sales experience.

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